[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-493993":3},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":36},493993,"Incident and Problem Manager Support","incident-and-problem-manager-support","\u003Cp>\u003Cstrong>\u003Cem>About\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>As Incident & Problem Manager for the OneBilling platform, you will own the end-to-end incident and problem management process, ensuring service stability across a critical billing ecosystem. You will coordinate Major/Critical Incidents, driving rapid restoration while working closely with Platform Services, BizDevOps Squads, SAP Support, and external vendors to keep response efforts aligned. Beyond resolving individual incidents, you will lead Problem Management governance, running structured root cause analyses to turn recurring issues into permanent fixes and maintaining the Known Error Database. You will also be the key point of contact for stakeholder communication during disruptions, and will use incident and problem trend analysis to proactively identify opportunities for service improvement.\u003C/strong>\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Tech stack\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>ITSM tools\u003C/strong> (e.g. ServiceNow, Jira) for incident and problem tracking\u003C/li>\u003Cli>\u003Cstrong>SAP support environment\u003C/strong> for billing-related issue coordination\u003C/li>\u003Cli>\u003Cstrong>Monitoring tools\u003C/strong> (e.g. Splunk, Dynatrace) for incident detection\u003C/li>\u003Cli>\u003Cstrong>ITIL-based frameworks\u003C/strong> for governance and process compliance\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Your responsibilities\u003C/em>\u003C/strong>\u003C/p>\u003Ch3>\u003Cstrong>Incident Management\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Own the Incident Management process across the OneBilling platform.\u003C/li>\u003Cli>Coordinate Major/Critical Incidents and ensure rapid service restoration.\u003C/li>\u003Cli>Lead cross-functional incident coordination involving Platform Services, BizDevOps Squads, SAP Support, and external vendors.\u003C/li>\u003Cli>Ensure compliance with Incident Management SLAs and operational procedures.\u003C/li>\u003Cli>Drive effective stakeholder communication during service disruptions.\u003C/li>\u003Cli>Monitor incident trends and identify recurring operational issues.\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>Problem Management\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Own the Problem Management process and governance.\u003C/li>\u003Cli>Coordinate Root Cause Analysis (RCA) activities following major or recurring incidents.\u003C/li>\u003Cli>Drive permanent resolution of recurring operational issues.\u003C/li>\u003Cli>Maintain the Known Error Database and ensure effective workaround management.\u003C/li>\u003Cli>Track corrective and preventive actions until completion.\u003C/li>\u003Cli>Analyze incident trends and identify opportunities for service improvement.\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>What do we expect?\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>experience in IT Service Management\u003C/strong>, ideally with a strong focus on \u003Cstrong>Incident and Problem Management\u003C/strong> in a complex, multi-stakeholder environment\u003C/li>\u003Cli>solid understanding of \u003Cstrong>ITIL processes and best practices\u003C/strong>, with hands-on experience running Major Incident and RCA procedures\u003C/li>\u003Cli>proven ability to \u003Cstrong>coordinate cross-functional teams\u003C/strong> under pressure, including technical, business, and vendor stakeholders\u003C/li>\u003Cli>strong \u003Cstrong>stakeholder communication skills\u003C/strong>, able to translate technical issues into clear, actionable updates\u003C/li>\u003Cli>analytical mindset with experience \u003Cstrong>tracking trends and driving continuous service improvement\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>fluent English\u003C/strong> and \u003Cstrong>German\u003C/strong> is a must\u003Cp>\u003C/p>\u003Cp> \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cem>Benefits\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Compensation and rewards:\u003C/strong>\u003Cul>\u003Cli>Boost your earnings with \u003Cstrong>bonuses \u003C/strong>(company performance, project, or extra performance bonus)\u003C/li>\u003Cli>Invest in yourself with a yearly \u003Cstrong>well-being budget\u003C/strong> (up to €2,000)\u003C/li>\u003Cli>Earn \u003Cstrong>referral bonus\u003C/strong> (up to €3,000)\u003C/li>\u003Cli>Secure your future with a \u003Cstrong>pension plan contribution\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Flexibility and Work-Life Balance:\u003C/strong>\u003Cul>\u003Cli>\u003Cstrong>Flexible working hours\u003C/strong> that adjust to your personal needs\u003C/li>\u003Cli>Choose your work environment – \u003Cstrong>100% remote\u003C/strong> or modern \u003Cstrong>offices: Košice, Bratislava, Prague\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Personal and Professional Development:\u003C/strong>\u003Cul>\u003Cli>Sharpen your skills with extensive \u003Cstrong>training & certifications\u003C/strong>\u003C/li>\u003Cli>Boost your language skills with \u003Cstrong>language courses\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Wellbeing and Culture:\u003C/strong>\u003Cul>\u003Cli>Build bonds through \u003Cstrong>team-building activities & company events\u003C/strong> like the VolleyCup and Christmas party\u003C/li>\u003Cli>Join our \u003Cstrong>family culture\u003C/strong> and participate in diverse \u003Cstrong>interest groups\u003C/strong> like bikers, runners, gamers, and more\u003C/li>\u003Cli>Invest in your well-being with a \u003Cstrong>MultiSport card\u003C/strong>\u003C/li>\u003Cli>Promote your mental health with \u003Cstrong>confidential psychological support \u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Hiring process\u003C/em>\u003C/strong>\u003C/p>\u003Col>\u003Cli>Has the job offer captured your interest? Please fill out the \u003Cstrong>application form\u003C/strong> and let us know about yourself.\u003C/li>\u003Cli>We will assess the information you send us and \u003Cstrong>will get back\u003C/strong> to you under any circumstances.\u003C/li>\u003Cli>We will contact the chosen applicants and \u003Cstrong>specify the details\u003C/strong>.\u003C/li>\u003Cli>A job \u003Cstrong>interview with a hiring manager \u003C/strong>is a two-way opportunity to get to know each other better. The hiring process also includes a \u003Cstrong>second interview\u003C/strong> with the customer directly.\u003C/li>\u003Cli>We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a \u003Cstrong>job offer.\u003C/strong>\u003C/li>\u003C/ol>",{"id":9,"name":10,"logo":11,"about":12},9473,"Fpt Slovakia s.r.o.","https://app.recruitis.io/file/Logo-FPT-2023-Mau-khoang-cach-9HU9ogdKZG","Na trhu v Košiciach poskytujeme služby so zameraním na oblasť informačných technológií už od roku 2004. V súčasnosti v metropole východu zamestnávame viac ako 400 IT špecialistov. Medzi naše hlavné úlohy patrí návrh, vývoj a správa softvéru, implementácia a údržba SAP riešení, nezávislé testovanie a zabezpečovanie kvality IT služieb v rámci energetického sektora. Zaoberáme sa aj inovatívnymi riešeniami v obasti e-mobility a smart home.\u003Cbr />\n\u003Cbr />\nSme dcérskou súčasťou globálnej spoločnosti FPT Software, ktorá predstavuje jedného z najsilnejších hráčov na svetovom IT trhu a patrí medzi TOP 100 IT outsourcingových spoločností sveta. FPT pôsobí vo Vietname, Japonsku, Európe, Austrálii, Tichomorí a Spojených štátoch.",[14],"Južná trieda 6, Košice, SK",[16],{"id":17,"name":18},"12","IS/IT: Software - Vývoj a obsluha aplikací",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek",null,"https://app.recruitis.io/answer/form/K2awndQsguxFE9ksxmnwWkt4BJdxwhsp/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Incident and Problem Manager Support - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Incident and Problem Manager Support a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":33,"og:type":34,"og:title":5,"og:description":35,"og:image":11},"summary","website","AboutAs Incident & Problem Manager for the OneBilling platform, you will own the end-to-end incident and problem management process, ensuring service stability across a critical billing ecosystem.…",{"canonical":37},"https://pracavkosiciach.sk/inzerat/493993-incident-and-problem-manager-support"]